FAQ

Rentals Advice

Long-term rentals are provided by Home Rental Agencies, Real Estate Brokers and Private Landlords.  The terms and conditions for long stay rental apartments depend on the agencies involved and are thus not regulated by us.

The questions answered below are only for Short-Term Holiday Apartments and Dutch-rental only acts as an intermediary between the client and the owner. Travel details from Amsterdam Schiphol Airport given at the end.

HOLIDAY RENTALS

Questions about Booking and Staying in the Rental Apartments

AMSTERDAM

To confirm a booking our reservations center will ask for credit card details. A small prepayment (typically 15% of the booking) will be taken to confirm your reservation. The remainder will be due upon arrival to the apartment and you will be specifically notified in your voucher what payment policies apply. In order to use bank transfer, please ask for bank details.

How can I make my reservation with minimum delay?”

Send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter.

“How do I secure my booking?”

Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending confirmation letter, we will ask you for your credit card number and expiry date. Convenient and safe: We have a 100% secure encrypted connection for you to enter your credit card details. If you have not received a confirmation mail within a few business hours, please contact us. These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours.

“Do I need to call the Agent on arrival?”

When you arrive in Amsterdam you MUST call us 30 minutes before reaching the apartment. Dial the phone number previously indicated on your confirmation voucher. All our guests will be met at their apartment. There you will facilitate the payment and receive your keys. Some of the apartments will require a security deposit. With this you agree to assume financial responsibility: for damage which occurs to the apartment or its furnishings during your stay, for loss of keys, for additional cleaning if necessary or for calling upon staff to carry out unnecessary duties. The deposit will be refunded after inspection.

How much do I pay to make the booking?

To secure a booking a non-refundable deposit is to be paid by credit card, this amount is usually 15%-20% of the total but can vary with different apartments. The landlord or the agent secures the deposit to be paid.

Are taxes included in the price of the apartment?

All local taxes are included in the price, unless otherwise stated in the Additional Conditions on each apartment page.

Are the prices per person or per rental apartment?

The majority of the apartments are the same price regardless of the number of people staying. The accepted number of persons is stipulated in the rental agreement. If this differs you will be informed before booking the apartment.

How secure are my credit card details?

The strongest commercially available encryption technology is used when credit card details are sent. These are held in a 24 hour secure site.

What is the minimum stay?

Normally there is a minimum 3 night booking requirement, but this can vary by apartment.  In some instances in high season and other holiday periods extra nights could be a requirement. Please check the information for each apartment. There is no maximum booking requirement subject to availability.

What is provided in the apartment?

Bed linen and bath towels are provided in all the rental apartments.  The apartments are self-catering so you will need to buy your own supplies, although there may be some provisions available such as tea and coffee on your arrival.

How will I know how to find the apartment?

When the booking is confirmed, you will receive the exact details of the apartment’s address and the instructions on how to get there via e-mail. Directions will be provided by the landlord/agent if arriving by car and someone will greet you at the apartment on arrival to give you the keys and show you around.

Who will meet us at the apartment?

You will be met by either the apartment manager, the owner of the apartment, or a representative of the owner. You are requested to call your greeter when you arrive at the airport or, if driving, about an hour from the apartment. Alternatively you may check-in to a reception.

What time can we arrive and depart?

Check-in at the apartment is normally between 15:00 and 20.00 and check-out is normally 11:00 or before, pre-arranged at a mutually convenient time. Late arrivals could incur a surcharge of €20.00 or more, but usually landlords/agents are flexible if made aware of arrival time.  No fee requests can be made to clients who were not informed in advance.

Where will we get the keys?

Your greeter will give you the keys when they meet you at the pre-arranged check-in time at the apartment or at the apartment building reception. Alternatively you may be asked to go to a central office and then you will be escorted to the apartment. On booking you will receive a confirmation email that contains a detailed check-in procedure for your chosen apartment.

How and when do I pay the remaining balance?

The remaining balance of around 85% of the rental price should be paid in cash when you arrive at the apartment, although some landlords will accept payment by credit card (Visa or MasterCard).  The options for payment are specified on the booking form.  You can draw cash at the international ATM bank machines in the Netherlands from your accounts in your own country.

Do I need to pay a security deposit?

The majority of landlords do not request a security deposit as your credit card details are held as a security. But sometimes a landlord may request a cash security deposit in addition to the cost of staying in the apartment.  It is returned on your departure assuming there has been no damage to the apartment, or no extra cleaning is required. If this is required it will be specified in the Booking Conditions on the apartment page and booking form. No fee requests can be made to clients who were not informed in advance.

Who should I contact in the case of an emergency during my stay?

In case you have any problems or questions regarding the apartment you should contact the landlord/agent who gave you the keys.

What happens if I need to cancel?

Check the cancellation policy on every apartment page before booking. The deposit that you pay is non-refundable. A summary of the cancellation terms and the fee that may apply is stated below.

Cancellations

• If cancelled 30 days or more before arrival: there will be no cancellation costs.

• If cancelled between 15 and 29 days before arrival: the cancellation costs will be 50% of the price for the agreed rental period.

• If cancelled between 1 and 14 days before arrival: the cancellation costs will be 100% of the price for the agreed rental period.

Clients are recommended to take out travel insurance.

In exceptional cases where the selected rental accommodation was not available, the client will be offered a similar alternative. The difference in price would be adjusted if cheaper or more expensive. If the client does not agree, the client will be entitled to a full refund of the reservation fee.

How do I get from the airport to Central Amsterdam?
There is an excellent train service to all main cities in the Netherlands from Schiphol International airport.

To Amsterdam:

1. Take the Bus. You can take a KLM bus shuttle which operates between the airport and the major city hotels. These hotels include the NH Amsterdam Centre, HEM Hotel Amsterdam, Hotel Pulitzer Sheraton, NH Barbizon Palace and the NH Grand Hotel Krasnapolsky. A one way ticket will cost €8, 50 with a return costing €19. The service starts daily at 7am and continues until 8pm. Tickets can be purchased in Schiphol’s arrival hall 2.

2. Take the Train. Schiphol has one terminal. On the ground floor you will find Arrivals 1, 2 and 3 and signs to the Railway Station. The railway platforms are directly underneath the Schiphol Plaza the central hall of the terminal. A single journey costs €3.10 and trains run to Amsterdam Centraal Station at least every 15 minutes. The journey time takes about 20 minutes, for more information on Netherlands Railway go to www.ns.nl

3. Take a Taxi. Taxis operate from the rank outside Schiphol Plaza. Expect to pay around €35 into central Amsterdam.

Is there parking near to the apartment?
Amsterdam is a small city and you can get around it very easily by foot, bicycle or public transport. This is not a car friendly city! Parking is paid and expensive.

Useful numbers during your stay…
Ambulance – 112
Fire – 112
National Police – 112
Police Non Emergency – 0900 8844
Directory Enquiries – 0900 8008
International Directory Enquiries – 0900 8428
Public Transport Information – 0900 9292

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