Cancellations for Holiday Rentals
These are General policy Rules and each apartment could differ with their policy. You will be sent details of an apartment’s cancellation policy after booking.
Cancellations are only accepted in written form sent by fax or e-mail by the person who originally made the reservation. Cancellations should be immediately sent to your contact, the Landlord, Greeter or the Agent who confirmed your reservation. We cannot be held responsible for bad weather, illness, changes in travel plans or travel delays. In the case that a confirmed booking had been made, we unfortunately have to demand partial compensation. The details below are maximum penalties; if possible we prefer to ask for mild compensation, the only case we are strict is “no show”. The cancellation fee will be debited automatically from your credit card.
WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE!!
Bookings for 1 or 2 apartments for less than 3 weeks Cancellation more than 30 days prior to arrival: 20 Euro (or 15 GBP in the UK) Cancellation 29 to 15 days before arrival: 30% of the whole stay Cancellation 14 to 4 days before arrival: 50% of the whole stay No show or cancellation 3 days before arrival: whole stay charge
Bookings for more than 2 apartments or for more than 3 weeks Cancellation more than 30 days prior to arrival: 30% of the whole stay Cancellation 29 to 8 days before arrival: 50% of the whole stay No show or cancellation 7 days before arrival: whole stay charge
Reducing the number of nights or guests after confirming a reservation Reducing the number of nights will be treated as a cancellation of the reduced nights and as such will be subject to the cancellation policy. Reducing the number of guests will not affect the total price. In individual cases and depending on the agreement with the property owner, the above rules can be negotiable.
Cancellation during the stay is only possible after the first month; after a one-month stay a 14 – day notice applies. In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons from water damage to unscheduled building works. In this case we will attempt to re-accommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund. Once the payment for the apartment has been made, the client defaults his right to any refund in cases where he leaves before the agreed period.
What happens if I need to cancel?
Check the cancellation policy on every apartment page before booking. The deposit that you pay is non-refundable. A summary of the cancellation terms and the fee that may apply is stated below.
- If cancelled 30 days or more before arrival: there will be no cancellation costs.
- If cancelled between 15 and 29 days before arrival: the cancellation costs will be 50% of the price for the agreed rental period.
- If cancelled between 1 and 14 days before arrival: the cancellation costs will be 100% of the price for the agreed rental period.
- Clients are recommended to take out travel insurance.
- In exceptional cases where the selected rental accommodation was not available, the client will be offered a similar alternative. The difference in price would be adjusted if cheaper or more expensive. If the client does not agree, the client will be entitled to a full refund of the reservation fee